FAQ'S
Ordering
How do I place an order?
Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 12H by contacting our customer support team at contact@triny.club.
Do you offer bulk orders or discounts?
Yes, we offer discounts on bulk purchases. Please contact us at contact@triny.club for more information.
Shipping
What are the delivery fees?
Delivery fees are 29 dh for orders within Morocco.
We offer free delivery for orders above 500 dh.
What are your shipping options?
We offer several shipping options, including standard, expedited, and international shipping. Shipping times and costs are calculated at checkout.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the courier’s site.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please refer to our shipping policy for a list of supported locations and additional fees.
Returns and Refunds
What is your return policy?
We accept returns within 7 days of purchase, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Some products may be subject to specific return conditions, which will be clearly stated at the time of sale.
🛍️ Return Window: 7 days from the delivery date
📄 Required: Original packaging and receipt
🚫 Exceptions: Final sale items, digital products, or personalized goods may not be eligible for return
💳 Refunds: Processed within 30 to 40 days after we receive and inspect the returned item
If you’d like help initiating a return, please contact our support team or visit the Returns section of your account.
How do I initiate a return?
To start a return, contact our support team at contact@triny.club with your order number and reason for return.
When will I receive my refund?
Refunds are processed within [Insert Timeframe] of receiving the returned item. The refund will be issued to your original payment method.
Payments
4.1 What payment methods do you accept?
At Triny, we currently accept Cash on Delivery (COD) exclusively for all orders within Morocco. You simply pay when your order arrives at your doorstep.
4.2 Is my payment information secure?
Yes, we use SSL encryption and follow industry-standard security practices to protect your payment information.
Products
5.1 Are the products authentic?
Yes, all our products are 100% authentic and sourced directly from verified suppliers.
5.2 Do you offer product warranties?
Some products come with manufacturer warranties. Check the product description for details or contact us for specific inquiries.
Account and Support
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders and save your preferences for future purchases.
How can I contact customer support?
You can reach our customer support team via:
- Email: contact@triny.club
Miscellaneous
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them
How do I subscribe to your newsletter?
Sign up for our newsletter by entering your email at the bottom of our homepage to receive updates on promotions and new arrivals.
Have more questions?
Feel free to contact us at here. We’re happy to help!